FRAU

Customer care non existing. Shoes quality below expectation for price charged.

I am on holiday in France. Delivery to Paris was very prompt. I ordered these shoes after being more than happy (in fact the best shoes I ever had) with a pair I purchased about 5 years before but they had discontinued the line so I bought what looked to be similar. These fit ok lengthwise but the sole appears to be less padded than the earlier pair and walking around Paris has been uncomfortable. The issue seems to be that the inside height or maybe it is the width is different/reduced so I find my little toe crushed and have had to revert to my old shoes until my foot recovers. At a guess I would say the leather is not as soft and the design is less forgiving (simpler to make?) so the general feeling of the new shoes is that they are downgraded from the earlier pair. The new shoes have a white sole which, unlike the older shoes, comes well up the shoe sides and this may prevent the sideays expansion to accommodate my little toe. I hope the leather stretches and these new shoes become comfortable and I also hope the quality is still there in terms of longevity. The jury is out. A week or so later: Note that these were not a top of the line model but I can report that the shoes do seem to be adjusting width-wise. I will try an insole for extra padding, hopefully the available height inside the shoe will permit this. I found there was one in the old shoes whch explains why I thought these new ones were less padded underfoot. All they need to do now is last as long as the old ones!

Fast delivery of excellent shoes