Dealing with over 4,000 repair incidents per week. FMG Repair Services is the leading and largest, comprehensive automotive repairer in the UK. With 70 equipped Repair Centres nationwide, Mobile Repair, Glass Repair and Replacement service FMG Repair Services boasts one of the broadest range of repair solutions and services in the industry today.
If I could give none I would. Utterly useless my insurance uses these cowboys. I was told it would take a week to assess my car after they already received a number of images. After complaints to my insurer who phoned them whilst I was on hold, magically they phoned my back 10 mins later saying they'd assessed it. In 10mins? Clearly they've done nothing. But provided a cost conveniently matching or there abouts the market value of my car. The damage requires a bumper headlight and bonnet all of which I have found for just over a 10th of the car value. I'm still waiting on their report unsurprisingly as I have informed my insurer I want to seen their costing evidenced by quotes from the manufacturers as the rediculously high cost was due to manufacturer original parts apparently, rubbish of course. I would strongly advise you go elsewhere. DO NOT USE
They took our car and did repairs and returned it looking like new.
Excellent service from the team at FMG Hull. From start to finish they kept me informed. I was initially with another garage through my insurance company but were taking too long. As soon as I was passed on to FMG everything was sorted within a week.
If i could give this company less than 1 star i would. I own a Yaris GR and I was involved in a RTI in January of this year. (Just so when FMG see this, they know who i am) These were not my preferred choice of company to do the repair work on my vehicle as it was my insurers choice. The car went in for a passenger door replacement and respray, at the Leeds branch. On their first attempt to repair the car, it was return back to me with half a snap on set of tools under the bonnet, which were left under there and the car was then driven back to me! There was several dents and scratches on the interior and exterior of the car, with trims and rubbers incorrectly refitted and the car mats missing. When i contacted FMG about the problems they were quick to respond and pick the car back up, suggesting they knew what they had done was wrong and just chanced it. On the second try of fixing their own mess i found the parcel shelf was missing along with more dents on door sills and the plastic trims they had "repaired" were rubbed down and painted with a spray can or some sort and it scratches straight off with your fingers. I decided to have an independent assessment on the car and all the other work they had carried out on my car, since they have decided to stop responding to my emails. Heres what the Toyota dealer had to say about their repair work. "I have inspected the vehicle, a Toyota Yaris (registration ****OCP), which I believe to have been in original factory condition with no previous repairs prior to the recent accident. Regrettably, the repairs completed by the insurance-appointed body shop fall well below Toyota’s manufacturer standards. The following issues were identified: • The near side front door appears to have been repainted poorly. There is a visible masking line along the bottom of the window seal, and the finish does not match the rest of the vehicle. • The wiring harness inside the same door is twisted, and the retaining clip is broken. • The rear quarter panel’s factory-fitted PPF (chip guard) has been painted over, and an additional sticker has been applied on top, creating an unnecessarily thick and uneven surface in that area. • Multiple interior trim pieces have been scuffed and appear to have been repainted and textured. However, the finish is substandard, causing the trims to mark easily even from light contact. In summary, the overall repair quality is inconsistent, visibly poor, and does not align with Toyota’s manufacturer repair standards. The customer has expressed understandable concern, and we recommend a full rectification plan be considered. The total cost of rectification is £6,000... As i said, total cowboy company, avoid at all costs. I will be reporting them to trading standards and admiral are carrying out a full investigation. If you see this, FMG feel free to contact me. Chris
