Feelunique is the largest online retailer of premium beauty products in Europe and one of the fastest growing e-tailers in the world. In addition to the fantastic range of over 30,000 products, over 400 brands online there are 3 beauty stores, 1 hair and beauty salon, and a Spa in the Channel Islands. With their main distribution centre situated in the UK Feelunique are able to offer a wide range of delivery options to suit the needs of customers globally.See more
Placed an order in time for Christmas. They sent my order via Evri in 2 parcels. I received 1 parcel but not the other. Sephora/Feelunique repeatedly told me it would be delivered. After 3 weeks they said the parcel had been returned back to them? Reordered/replaced the missing parcel and then emailed to say one of the items was out of stock. Refund offered instead. Refund was for £63. Was sent £18. Complained and was then given a sorry and a further refund of £37 given. Since when does £18 & £37 = £63? 4 weeks on and I am still chasing my refund in full. I haven't been able to replace these Christmas gifts because they left me without my order and my money. Disgusting. I will be taking this further.
I had placed an order of £106. Received an email stating that the order had been dispatched. 24 hours later came a 2nd email stating that in fact they didn't have the product! So, what exactly was dispatched the previous day? I've been informed of a refund. Not that simple I'm afraid! Totally disheartened, disappointed and will never use Sephora again and will tell as many people as I can through my business
Great to cancel my order on the 20th of December! This company is a total waste of time. When I ordered it said they had 5 items in stock. Will never use again!
Ordered products with them, they were late delivering them and THEN I get a message to say that it's out of stock and am being refunded. I was relying on this for a Christmas present and now it's too late to get it somewhere else in time. First world problems I know. Still. I will not use Feel Unique again and will share this story so that others don't either.
