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I create a Ticket but your agents are copy pasting answers but not solving my problem! As a result of a server-side issue that as completely outside of my control, I received a ban and lost -60 ELO. 10999476 CHECK THIS TICKET AND I WANT +60 ELO

Started playing faceit to try and get 10 and play with less cheaters / smurfers, absolute waste of time. Verification means nothing, I play against people with 500 hours, and even played with smurfs. Last game was the final straw for me when I’m playing against a LEVEL 0 STEAM ACCOUNT WITH 55 GAMES AND IN LVL 7/8. Cheaters are still there, still not getting banned. Cancelled my subscription today, joke of a platform. If you are going to play, don’t ever pay for it.

I contacted support about an issue, and they were very quick and decisive in resolving my problem.

It is a very good site Faceit itself is not a virus and in all of the occasions i had they're staff has always been very understanding , surprisingly very quick to respond taking account how big of a platform it is and always fair for example i got banned for leaving a game over 5 mins bcs of internet problems and cs2 problems but after that i appealed and after a couple mins i got a email telling me everything and i got unbanned