Warner Music Group Inc., also known as Warner Music, is an American multinational entertainment and record label conglomerate headquartered in New York City.
AustraliaOne star. I ordered a record on 9 December. There has been no update, no tracking, and no delivery. I am extremely disappointed by the lack of communication. I sent two emails and made a phone call with no response. I have requested a refund and have no confidence that will be actioned either. If I do not receive a response when the office reopens after Christmas, I will dispute the charge with my bank.
FranceI placed an order in duplicate, and I was refunded very quickly. Communication was excellent & efficient. Thank you !
United KingdomOrdered a month ago. No communication despite several emails and phone call. All items were in stock and not pre-orders. If I could give less than 1 star I would. Awful!
GermanyI had a very positive experience with Warner Music customer support. After placing an order in Ed’s shop, I had to pay unexpectedly high customs fees. I contacted Warner Music to explain the situation, and Heather kindly took care of my request. She was incredibly friendly, understanding, and responded very quickly. Within a short time, the customs charges were fully refunded, which I truly appreciated. The whole communication was smooth, professional, and very customer-oriented. Thank you so much, Heather, for the great support – it really made a difference!
