Black Diamond Equipment is a manufacturer of equipment for climbing, skiing and mountain sports, based in Utah, United States.
Absolute 5 star experience!!! I've owned a BD Headlamp for a while now, I contacted them requesting assistance with replacement parts since my clip on the battery door of the headlamp had broken. I submitted pictures requesting a price for parts. I was informed the parts were no longer available and they offered to make a one time exception and replace the headlamp at no cost. Communication was fast and direct and the replacement arrived very quickly! I already loved Black Diamond headlamps but will definitely point more people toward Black Diamond!
Terrible. Do not order anything from Black Diamond. They have the wisrt customer service. They do not respond to emails or answer the phone. They do not aknowledge orders. In short they do absolutely nothing. Again - DO NOT ORDER ANYTHING FROM BLACK DIAMOND - THEY WILL LET YOUR DOWN
I contacted BD to return a Guide BT Beacon under warranty. Despite claiming to have set up a Parcelforce pickup in the UK, I took a day of work but no pickup. BD customer support is very slow. What, 5 DAYS?
