Entertainment Earth

R J

1.0

I’ve been a customer of EE Distribution since 2021, and over time, I’ve noticed a consistent pattern of dishonesty, poor communication, and a blatant conflict of interest between their wholesale business and their retail website, Entertainment Earth. If you’re a reseller—especially with your own website—beware that you’re essentially competing with your own supplier. They often list products as “out of stock” or “on backorder” for wholesale customers, while those same items are available and shipping directly from their retail site. This kind of behavior completely undermines the trust required in a B2B relationship. For example, we had a large backorder for Funkos and Spiderman action figures delayed for up to two years. When we enquired about cancelling these orders, they slapped us with a 15% cancellation fee. Even worse, when we noticed the Spiderman figure was now available on their retail site, our account manager told us that “Entertainment Earth is a separate business,” and that the stock wasn’t available for wholesale yet. A week later, when we asked to cancel again, they raised the fee to 25% because the item was technically “in stock”—but only for their retail customers! This was deeply frustrating—we had waited 24 months, issued customer refunds on our end to avoid passing delays onto our buyers, and maintained patience and professionalism throughout. Their response? Punitive fees, stonewalling, and threats of account closure if we didn’t pay. In short: • They do not prioritize or respect their wholesale clients. • They hide behind technicalities to extract fees. • They treat their retail and wholesale arms like separate businesses when it benefits them—but they are clearly the same company. • And they’ll happily compete directly with you while controlling your supply chain. Avoid them if you’re serious about growing your business. Look for a more transparent and fair wholesaler. Entertainment Earth/EE Distribution is not it.

Andrew Diez

5.0

Just had a pleasant experience with Entertainment earth! Amazing customer service! Very polite and helpful. Took care of a small problem very professionally. Thank you! You now have a new happy customer!

Michael Lou

5.0

There is a high customer expectation in the execution and expected results with pre and post customer service support to ensure fulfillment and completeness in any consumer trade. My recent engagement with Donald have genuinely presented an undisputed passion and execution of ethical attributes in customer service. His orchestration enhanced customer confidence that creates and cultivates a trustworthy and dependable relationships with the customer. This achievement reflects excellence in leadership and innovation that is the foundation of Entertainment Earth. Thank you. Blessings

Simon Gropsorean

5.0

I spoke to Donald Tapia about my email and issue with my order. He got my information and kindly resolved my issue and fix it quick. He was kind and friendly over the call. I am happy it was resolved and made me happy at the end. He was professional with my problem. I recommend speaking to Donald Tapia. Thank you Donald and have a good day.