e.l.f. Cosmetics

Alice Bennett

United Kingdom

1.0

Have bought lots of products from Elf in the past and have always been happy. Treated myself to a new makeup brush and it is appalling. Sharp, prickly bristles that don't distribute makeup properly and have cause irritation to my skin after only a couple of uses. I contacted them to raise the issue and request a return. They refused as they have a no returns policy, which is actually in breach of the distance selling regulations. I intend to pursue a return and refund via PayPal and won't be buying Elf products again.

Sophie

United Kingdom

1.0

Bought some Elf concealer, very disappointed that it didn't cover my black eye.

Issy Clack

United Kingdom

2.0

I like that the company does not test on animals and is affordable which is why i buy from this company, but the quality could be imrpoved, i bought a brown eyeliner that is virtually red and a bronzer that was literally impossible to open, is a real shame as it puts me of buying from them going forward

Stacey

United Kingdom

5.0

I have decided to eliminate products that use talc and when I found out that elf are talc free now (a brand I recognised and have used before), I was really happy. The products are affordable and I ordered via the website. No problems with delivery and the website was easy to use. As I’ve mentioned, I’m staying away from talc and 1 out of the 3 eyeshadow palettes I ordered must have been an old version as it did contain talc (had a different case and none of the same statements they now have about being “clean”). I contacting them explaining this and was asking if I could return the product and get a replacement and they responded very quickly giving me a refund for the palette. Lovely products and great customer service. Will be using them going forward.