ELEMENTS Fitness & Wellness

I was totally lied to before I signed my contact. My main condition before I agreed to get the membership was that I can pause my memebership any time I need. The lady who works at Elements assured me that it is easy to pause the memebership and it's not a problem. In reality, as soon as I requestes to pause the memebership for the first time, they created so many complications, thousands of emails back and forth and keep requesting paperwork for it. They clearly make it super complicated on purpose to discourage me to pause the memebership, instead of seeking solutions, they create problems that don't exist. So, it was a complete lie what the employee told me there. Moreover, I get an attitue from both people I talked to about it, they say "it is irritating". Oh is it? I am sorry to irritate you, but then you shouldn't lie to get the new clients. I would not have signed up, if I was told straigh away that pausing is complicated. Such an unprofessional way they treat their customers and mind you we pay over 100Euros for the membership per month, just to be treated that way. I feel I was totally scammed and so so disspaointed in the way this situation is being handled.

I was visiting Munich for 4 weeks. I wanted to use a Gym in that time, no deal was offered to me and I needed to join Elements for a whole month including joining fee so paid over 250 euro. I did ask at the time can they just give one month but no I needed to send them an email two weeks later to cancel membership. Unfortunately my child got very sick around that time and the email was 3 days late. Now they want another one month fee even so I had already left Munich. Very mean, or in German sehr geizig!

I was 3 minutes late for the BBP Course of Youssara at Elements Henninger Turm, she kicked me out of the session because of that! We was driving 6km for this course, and she didn’t care, she didn’t even listen to my excuse! Very sad!