elbec garden buildings

Isabelle Fenwick

1.0

Our experience with Elbec was fine, but the product itself has been a disappointment. We've had it for a year now, and it has literally damaged some of our belongings. It leaks and builds up a lot of condensation, making the inside damp even when it's not raining. If you're planning to store your garage items, I wouldn't recommend a metal garage.

Sam Ruddock

1.0

Very disappointing company who were even worse than the last greenhouse company that I used which I didn't think was even possible. Beware of companies who are just a front end of a real supply chain and have no care to even ensure proper communication regarding delivery and shipment. I was not communicated with once the order for what is a very expensive £1500 greenhouse was placed and had to chase them up. Really unprofessional by being too willing to place inconvenience on me as a customer. Item then arrived and was labelled with two different sizes of greenhouse on it so I had no idea what I was even receiving and despite being advised by who I think may be the manufacturer, Shire, (but who knows who does what with these guys as nobody takes any responsibility for anything), that I should categorically check what they have sent out when I receive it at the door. the delivery driver hasa fit when Itry to despite my not being able to see if is tthe right size greenhouse or even if it has come with glass!!!!!!!! I can see not one piece of glass on the pallet and am then being chastised to not open 'my plastic on my very expensive paid for item so that I can see if the glass has been delivered and why it is labelled as both a 6ft x 12 ft greenhouse as well as 6ft by 16 greenhouse!!" Ridiculous waste of time and then Elbec try to tell me that I have no right to check my own items that I have already paid for before I sign for them at my door and it is to prevent inconvenience to the courier!!! t I am the customer! They would of course clearly rather inconvenience me as the customer. They really need to step their game up and not be so nonchalent and put proper communication and procesess in place instead of expecting me to call the manufacturer and courier to save them doing it. Really negative experienceand would not use them again. No sense even to just ring Shire and ask them what they packaed up as a greenhouse just YESTERDAY and whetherit is theright size and if the greenhouse comes with glass which I know is irrelevant apparently to Elbec. Fed up of dealing with companies who are happy to take money and then not give a good customer experience to and think its totally acceptable for customers to receive things that may be damaged, etc... and just have to then, as teh paying customer, waste time getting replacements – £1500 for a few bits of wood and glass and nobody can just streamline and tidy up their labelling and processes. Pehaps also tell the customer what they are receiving - 1 crate, 2 crates – and also get the courier to call when they are supposed to! Incredulous to also be told by Elbec that, if anything is delivered by the courier and it is damaged, it is not Elbec's responsibility. Who did I pay then? who am I in contract with????, as It's certainly not my responsibility. they even tried to blame the driver when they themselves have a really poor end to end process.

Rachel Hobbs

5.0

Very easy to order and with the size you need Great quality easy to assemble

Heba

3.0

I recently ordered a garden shed from Elbec Garden Buildings. The delivery was punctual, but the driver refused to accommodate my request to place the shed pieces closer to my home, which was frustrating. The quality of the shed wasn't up to expectations; it arrived with some damages. Customer service was not very helpful in resolving the issues, which made the experience less than ideal. There were some issues with payment follow-ups as well. Overall, it's a mixed experience; while the product was okay for the price, the service could definitely improve. Therefore, I would rate them 3 stars.