Easons

Books arrived on time and in perfect condition well packaged great value the cheapest I could find on Google shopping free delivery great communication from website would highly recommend this company

Visited today to buy graphs paper, two shop assistants were at the till. This is in White Water Newbridge. One was serving customer I approached and asked loudly where can I find graph paper. One went to help me, but she didn’t know where that paper was I actually ended up showing her, but she was “very good “at guessing customers age and making remarks.

Love Easons. Fantastic selection of books, especially online. Fast shipping, free over €10, and I’m happy to support an Irish company.

Disgusted by the rude staff when I visited Eason in Gladstone St Clonmel today to buy a book I need. Shop was empty with one assistant at the counter when I entered. After I explained what book I needed he went to check. But on his return he said nothing and left me waiting while instead serving a woman who had only just entered the shop and gone straight up to the counter. Asked why he did not come back to me before her, he told me he had to "serve customers first". When I said I was a customer AND first in the queue, he called me rude and went on serving her, while a line of people holding sweets & drinks built up behind her. I told them they could go in front of me -I could see I was going to be left waiting anyway. A 2nd assistant then came, not to serve the sweetshop queue but to start my book enquiry all over again. I said I was waiting for the 1st assistant to tell me what he had already found out about the book I wanted & if I could order it. Gave me a smirky reply when I said the assistant I had already explained it to should be dealing with me, not serving the woman who had pushed in, since I was 1st & trying to order a book in a 'bookshop'. He then let another customerwho'd just arrived (so knew nothing of the situation) tell me I was 'bullying' him & with a big smile even thanked her! Evenually, after the ever lengthening queue was gone, the 1st came with me to view their computer website with me, confirming that I couldn't order the book in the shop anyway.He gave his name as John, which I didn't quite believe, and the 2nd assistant wouldn't give me his name at all. Realising I intended to complain about the two of them, they called Security, who made excuses for them, said I was not welcome in the shop, & said he'd call the Gardai to put me out. I had intended to buy a lot of art supplies too, but this experience put me off trying to spend on anything else there. A young female assistant came (so setting me aside was not due to lack of staff) who was the only one with the grace & mamners to apologise. The disrespect shown me as an elderly woman makes me not want to use that shop ever again - even if I have to go a long way off to buy or order any book again. If Eason's policy (as they told me) is that buyers of sweets etc get priority over book enquirers (even if first), it should not waste book-buyers' time by calling iself a bookshop. Easons needs to clarify whether it is a bookshop or sweetshop, & hire staff with more appropriate skill & interest levels, plus some basic manners. NB. No manager was on site, which may account for such careless treatment.