e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.
GreeceWhen they started the had no service fee. They then introduced one. Lately they have been asking for a larger fee if you want your order delivered sooner (25-35 mins vs 35-45mins) and now delivery times without that extra fee have sky rocketed.
GreeceWhen they first started they were good. Now the customer service is more than disappointing. They do not inform you when there is a missing item from your list and if they are to refund you by means of a coupon, you can use that coupon only when paying electronically. Well I pay cash only!
GreeceThe worst delivery experience ever. We made a mistake on our order and we couldn’t contact literally with anyone. There is no way to contact with them.
GreeceI recently placed an order from one of the collaborating restaurants of e-food and 2 out of the 3 packages arrived in very bad condition. I immediately contacted the customer support about my issue but instead of them helping me resolve it, I didn't receive a clear answer to my issue, and before I had the chance to reply or resolve the matter, the representative closed the chat with the reason that "I did not respond on time" even though I was typing to explain my issue a bit more. This kind of treatment feels unprofessional and unhelpful, and it leaves the problem unresolved. Definitely not the level of support I expected from them.
