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I was with Dodo from October 2024 until April 2025 on their NBN plan. From February to April, I had multiple intermittent internet drop outs DAILY that would last from anywhere from 5 minutes to 30 minutes, 4-6 times + a day. The technical support team was hopeless every time I either raised a support request online, used the internet chat bot or called the support line. They would start at part 1 of the troubleshooting (rebooting modems etc.) and assured me every single time that it would resolve the issue. We even tried a Dodo specific modem and the issue did not resolve the issue either - as I had been saying for months, it was not a modem issue but all support teams kept telling me it was a modem issue. On multiple occasions they advised me that a technician would be sent to my house to investigate the issue, and I should stay home to great the technician. The technician never arrived on any of the occasions. I was also told that Level 2 technicians would call me back on a few occasions - shock horror - they never called. Despite my many requests to have the issue escalated, it was never escalated. Ultimately this was all incredibly frustrating to have to deal with, and I am angry I did not leave Dodo sooner. Glad to have left Dodo now and can't wait to have an actually functioning internet with a better technical support team that actually listens to your issue and doesn't just say "but your internet is working fine now Ma'am"
This has got to be the most unreliable and terrible internet we have ever used, and nearly impossible to cancel due to incompetent and difficult to speak to staff and a terrible website set up. They advertise one month free but charged us one week into our plan. Absolutely useless.
terrible and super inconvenient service. the portal has totally lost the our NBN service (after we added and used mobile services with them and then canceled) leaving us no way to track the service usage, invoice etc. literally, no way to lodge a customer service request as the service is not even there on the portal.
I should have read these reviews before signing up with Dodo. Don’t use them as it’s impossible to get help with a service issue. We are changing providers and taking the loss.
