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THEY ARE THE WORST!!! PEOPLE STAY AWAY FROM THIS COMPANY!!!! They have told my mother they were going to refund the money and keep asking for the same and the same documents. They made us wait for months. And when we finally thought we were gonna get the money back we try to contact them and they cancel the request and ask for the documents again. They are liars and a very doubtful company at this point. It's so sad because my mother spent a lot of money with them and they are treating us like fools. And when we do get to talk to someone they are Colombian ladies and very very rude!!! They do not give an email, phone number or name of anyone in charge. HONESTLY THE WORST!!!!!!!!!

It was a 2 years nightmare to get refunds for a COVID cancelled trip. Even once they accept to give you a refund they make everything possible to delay it. It will always be cheaper and better in case of any issue to buy directly with the airline or hotel.