Over 90 Years of Quality and Innovation. With Stanley Black & Decker, the CRAFTSMAN legacy continues.
I have spent thousands on craftsman tools simply because how amazing and simple the warranty process was well after my tools started giving out and breaking i started to do warranties and for some reason they had a really big issue because it was multiple items like I purchased all of this now that I wanna warranty them out ya wanna not so it because of the quantity so basically spend all your money but your warranty don't mean nothing to them never again will I buy a thing from them i switched over to harbor freight from now on and now I tell anyone I see looking at craftsman tools to don't even bother buying cause its a total scam
Id give negative stars if that were a option. This company has turned into a total joke. Tools aren't warranted, cheap junk replacement if they even have it and the customer service is horrible. Just spent 40 minutes trying to get a shovel and a screwdriver warranted. Both LIFETIME warranty and didn't end up getting either correctly. Now they are telling me that the warranty is only up to what I originally paid for the "LIFETIME warranted items and I need a receipt. I'd need a separate tool box for all my receipts. Atlest Harbor freight has tools in stock.
I had 3 damaged Allen hex wrenches from a complete set that was over 20 years old on a discontinued product. Craftsman/Stanley honored the replacement warranty, no questions asked, after I simply provided pictures of the broken items. I was on the brand-fence needing new toolboxes. After my warranty experience, I chose to spend $2,000.00 on new Craftsman tool boxes. I will now only buy Craftsman hand tools.
I’m very disappointed with the service I received from Craftsman. When I tried to use their warranty, I was given the complete run-around — transferred between departments, made to repeat the same information multiple times, and ultimately left without any resolution. It’s clear they go out of their way to avoid honoring their own warranty. After years of trusting Craftsman for reliable tools and support, this experience has completely changed my opinion of the company. The lack of accountability and customer care is unacceptable. I will not be purchasing Craftsman products again and would strongly advise others to think twice before doing so.
