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United KingdomI signed up for a Certificate couse (£37) and then right afterwards I subscribed for the Coursera Plus (£37) and signed up for the same course since it is part of that membership. On the 25/12, I was double charged £37 - one charge for the specialisation and one for the Cousera Plus. After going through their useless chatbot and finally getting to a human, I was told I was not entitled to a refund because I did not cancel the specialisation before the trial period ended. However, I susbcribed to Cousera Plus precisely not have to pay for the bloody specialisation. When I told the other "human", that sounded exactly like a bot with those silly ready-made polite sentences, I was not happy and wanted to escalate the case to her superior, she/he/it simply replied "Thank you for your patience" and sent me back to Cora, their silly AI. Absolutely disgusting behaviour from such a company. They do not care for their customers, ONLY THE MONEY. I'm looking for an alternative educational plataform which truly value their customers. Mercenaries!
United KingdomI paid a one off payment for a course and to my surprise I was signed up to a monthly payment which I canceled after my account had been deducted the 2nd fee. I asked for the payment to be refunded but I was told I had signed up to a recurring payment after the initial payment something I was unaware of and although I challenged it, Coursera just quoted their refund policies. Do not use this company as the content was over 10 years old and very cursory.
United StatesI would give this no stars. They take your money without telling you. You cancel, the subscription and they still charged me. And said they would not issue me a refund of $354. Charged me $59 a month
United StatesThey say refund is only possible till no payment is deducted... what rubish.. do they really understand meanings of refund??? refund always happens after payment is deducted... they are lier, thieves, they trap and confiscate funds, their refund policies are totally unfair.
