Cloud of Goods

The chair was in good condition and the delivery/pickup were fine. The issue I had was I was quoted one price and charged almost $100.00 more and not told until they picked up the chair! When I questioned the difference I was told it was for delivery and pickup. But when I made the order I was told that it included everything. I will not use them again. So I recieved an email from Taylor at Cloud of goods saying that the price I paid was the price I was quoted. No it wasnt! Here is the email from the day I confirmed the rental. Here is the email I recieved. The proce IS different! Cloud of Goods Hi Erica, Great news! Your order #285289 has been accepted by our trusted partner Mario Mobility, in Tampa, and your payment went through successfully. Please review the details below. Your rental will be delivered by partnerIcon Mario carts phoneIcon +18136926863 Order #285289 Reclining Wheelchair 20 inch Reclining Wheelchair 20 inch Qty: 1 Delivery Courtyard by Marriott St. Petersburg Downtown, 4th Street North, St. Petersburg, FL 33701, USA Drop-off Dec 18, 2025, 08:00 am - 10:00 am Pickup Dec 26, 2025, 02:00 pm - 04:00 pm Total amount $232.19 Important information Your order has been accepted, our local partner will coordinate delivery with you directly. Your payment has been processed. No further action is needed unless you wish to modify your order. We prepare and check every item with care, returning yours in the same condition ensures a great experience. Your rental is reserved for the full period — early returns are optional, but unused days aren’t refunded. To cancel or modify your order, please log in to your Cloud of Goods account or send an email to Make sure to include your order number in the subject line, using the format: [CANCEL] Order #285289 or [Modify] Order #285289. Remember, all cancellations must comply with our cancellation policy. Thanks for choosing us! --Cloud of Goods team Rent anything at cloudofgoods.com! Cities | Neighborhoods | Attractions | Hotels | Experiences | Events | Cruises FB Twit Inst Call (407)545-3103 © 2025 Rental Commerce Inc. FAQs | Terms | Privacy Order #285289 Reclining Wheelchair 20 inch Reclining Wheelchair 20 inch Qty: 1 Delivery Courtyard by Marriott St. Petersburg Downtown, 4th Street North, St. Petersburg, FL 33701, USA Drop-off Dec 18, 2025, 08:00 am - 10:00 am Pickup Dec 26, 2025, 02:00 pm - 04:00 pm Total amount $232.19 Erica Fulton So the price is different. I think COG owes me some money.

I WOULD STEER CLEAR OF THIS 3rd PARTY, INCOMPETENT GROUP!!!! I reserved, confirmed and paid for my 2 wheelchair reservation from CLOUD OF GOODS 3 weeks in advance. The day before it was to be delivered, I called the “partner” that was responsible for my delivery and left a message to confirm details of delivery. I shortly thereafter was told by Cloud of Goods that the “partner” had cancelled due to improper equipment. Turns out the “partner” only had 1 wheelchair to rent and it was reserved over a month ago. The only help I was left with was that the Indian guy “Adam” who couldn’t speak English was gracious enough to provide a full refund (enter sarcasm). I was left with 24 hrs to try and scramble to find something for my elderly family member coming into town for post-Christmas. Beware of this clear, nothing more than a broker of a firm that does not care about its customers.

Clouds of Goods the parent company has looked into isuue. They were responsive and honored the full refund. They truly respect and honor our military disabled Veterans. I will try them again. They provide disabled vets the mobility freedom to enjoy the quality of life. Like the sacrifice we provide to ensure freedom to our great nation. I salute cloud of goods. US ARMY RETIRED 100% DISABLED PROUD VET. I am a 100% disabled veteran, and I rented a scooter. The scooter arrived with dead batteries. The agent then swapped out the scooter, but this one smelled like an ash tray. I told the agent that i did not want to use this scooter. He initially stated that he would give me 100% refund and would pick up the scooter. he then texted me back and told me he would not pick up the scooter and for me to keep it with no charge. I told him I would not use it, he stated he would pick up on weds. We left Thursday morning, and the scooter was still at the pickup point. He did not pick up till later on Friday. Friday night I got a call from him Juan A Hernandez who told me he would not refund any money and was very rude. I hope the parent company looks into this issue. No way to treat our Disabled Veterans.

Absolutely terrible customer service. Never received the rental but want to charge me anyway to sum it up. They were outside their own window of delivery by 12 min with no response to our texts for over 30 min because their phone was in “eco” mode. Unprofessional and unacceptable. In that time we got a rental at the Six Flags itself which btw was cheaper by about $30+. What would you do if you were waiting on a delivery for over 30 min with no response? Chalked it up to being a scam and got another. Now they want to blame me for changing the delivery time, blame the prior customer as well, even though they were the ones that agreed upon the time. Clearly understaffed, unprofessional, and horrible customer service. Idk on what world they live in that someone should pay for goods not delivered or services not rendered. Never again. Avoid at all costs. Update: +1 Got a full refund, future discount and apology for the experience. While I might never use their service again based on first impressions, it's nice they take reviews seriously.