Citizensadvice

Tried call and using there online chat service both say no one available! And just ends there can't get through so much for advising the citizens

Trustpilot Review – Citizens Advice UK ⭐I am extremely disappointed with the way Citizens Advice has handled my recent attempts to access support. After raising legitimate concerns about staff conduct in a previous case, I was suddenly informed without any full explanation that I could no longer receive assistance. No policy was referenced, no criteria were explained, and no alternative support was offered.In my most recent case, an advisor initially agreed to take it on, only to later withdraw without providing any clear reason. When an advisor cannot continue with a case, they are responsible for referring the client to someone who can. This did not happen.I raised a formal complaint and even contacted the CEO over two weeks ago. I have still not received a response. The lack of transparency, accountability, and communication is unacceptable, especially for an organisation that promotes itself as impartial and supportive.As someone experiencing financial hardship, being denied access to advice based on previous complaints is inappropriate and places me at risk. Decisions about support should be based on need and eligibility not on staff discomfort or personal feelings.I am still waiting for:1) A written explanation for refusing me support 2) Confirmation of the policy used to justify this decision 3) Assurance that service access is fair and unbiased 4) Information on how to appeal this decision My experience has left me feeling shut out and unsupported at a time when I genuinely needed help. I hope Citizens Advice reviews its approach to complaints and client access, as the current process lacks fairness, clarity, and professionalism

I have repeatedly tried to get advice by phone from Citizens Advice, but the same staff member always answers. Before I can explain my enquiry, he immediately says, “I can’t understand you”, and stops helping. He does not try to communicate, ask me to repeat, or understand his duty. Because he is the only person answering the phone, I am effectively denied access to advice. This feels discriminatory and exclusionary and is unacceptable for a public advice service.

Wat a terrible service waste ov time no help wat so ever she said she would give me a link to my email which we never recived told us she would be in library every other Thursday but they are not only once a month they are there told me to contact motor ombudsman which were no help at all we pay council tax to pay these people who work for these services and they just don't do their job and are payed for nothing😡