As a business leader, you know that managing HR and Health & Safety can feel like navigating an uncharted wilderness. That’s why for over a decade Citation Canada, formerly HRdownloads, has blazed trails for Canadian businesses through the difficult, ever-changing world of compliance, regulation, and employee management. With offices in London and Toronto, we’re equipped with the advice, content, and technology you need to overcome any HR or Health & Safety challenges that cross your path, so think of us as a guide towards a smoother, simpler future: the future your business deserves.See more
Our account executive was very on point what we where looking for and brought up a lot about the platform that i was not familiar with.
Absolutely furious. In April 2025 I advised Citation Canada that our company had been sold, and we would no longer require their platform. I asked multiple times to deactivate our account and was told I couldn’t. I left multiple messages, but received no response. Fast forward to today (January 23), I have a $3653.24 charge on my credit card from Citation Canada for continuation of our subscription. No one contacted me to a speak to me about renewing, nor to ask for authorization before charging. This is incredibly shady and at this point, I recommend that businesses stay away from them. I liked them when they were HR Downloads - Citation Canada isn’t the same.
Renewed without my permission 1 month prior to renewal date. Charged my CC without authorization. When asked for a refund, I was denied. Interesting that at the time of sign up, I was not provided the renewal option but when I ask to have a refund due to unauthorized renewal, I was gladly provided the renewal terms-highlighted in yellow-Thank you very much. Terrible customer service. Don't waste a penny and your time on this company. There are others, shop around.
Account manager was absent for more that a year. The service offering, materials and information can be found elsewhere, mostly open source. The product no longer provides the level of value it previously offered. The relationship was damaged beyond repair, however was somewhat repaired following escalation.
