Proudly based in the North East, Cintra's multi award-winning Payroll & HR service has been delivering professional payroll and HR solutions for over 40 years.
GBGBSerious concerns — mishandled $40,000 referral, unresolved payments, and alarming lack of professionalism My experience with Cintra following their acquisition of Appogee has been extremely disappointing and has raised serious questions about the company’s integrity and operational reliability. I referred a client worth approximately $40,000 per year in revenue — a high-value introduction that any organisation should treat with professionalism and respect. Instead, what should have been a routine referral commission has become a needlessly difficult and frustrating process. Despite supplying every piece of information requested and following up repeatedly, Cintra has still not resolved what I reasonably believe to be an outstanding payment under the original referral arrangement. At no point has the company provided a clear explanation, consistent communication, or a credible timeline for resolution. Communication has been slow, inconsistent, and evasive, with basic questions left unanswered and commitments not followed through. This behaviour falls far below what I would expect from a company entrusted with managing payroll, compliance, and sensitive operational processes for clients around the world. For anyone considering a partnership, referral arrangement, or commercial engagement with Cintra, I strongly advise extreme caution. In my experience, agreements made prior to their acquisition were handled poorly, and follow-through has been unreliable at best. This situation remains unresolved, and based on how it has been handled, I cannot recommend Cintra in any capacity.
GBGBIf you see a previous review from me ignore it as that was when we actually had a dedicated account manager and things were running smoothly and working. Since they’ve gotten rid of the dedicated support cintra has reverted back to the worst payroll company around. The same issues we had when we first had to move over to this sorry company where we get no response for weeks/months or having to do a simple change with a useless exaggerated excel form. Carolyn knight the worst. If you have her too, seriously consider leaving. I’m now trying to find out how termination works with them so I can secure a new payroll provider and be free from this useless company and actually work with a payroll provider that deals in good and active customer service. BELIEVE the 1 star reviews! Otherwise you’ll regret it like us FYI there are charges now too for something simple like getting a copy of a single persons payslip. If you want to avoid getting charged you have to download your entire staffs payslip onto one pdf and then spilt it yourself... all round service this company(!)
GBGBWe had an in house Payroll administration. When they wanted to move on, we took the opportunity to out-source payroll and pass the hassle of constant software updates and dealing with the general mess of legislative changes to someone else. We chose Cintra - they worked hard during the implementation, deadlines were met, we have never missed a payment, all payments are made by BACS, turnaround times are quick, we know their team and the portal keeps our employees happy and allows them to self-serve. I'm glad we made the change.
GBGBThe new employee hub app is great and I can access all my payslips really easily!
