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United KingdomExcellent! ordered multiple times and never been let down. The cakes and brownies are absolutely delicious! Would recommend
United KingdomI ordered a box of 6 brownies for a birthday surprise, however the gift card was not sent with the delivery and I contacted the company and was informed this is human error and they refunded me the £1 for the gift card, however they are missing the point it is irrelevant how the brownies taste if you send a gift and the recipient has no idea who has sent them and what they are for, the gift card makes the gift and without it the gift is pointless. I had at the same time ordered a Christmas box for a friend and I had specified the delivery date, however they delivered 2 days earlier and therefore she was not in to accept the gift and I had to inform her that her gift had been sent to a pick up point and send her the QR code to collect, once again sort of detracts from the gift. I definitely will not be ordering from this company again, they need to sharpen up their act if they want to continue on business. Human error!! It’s poor management my friends.
United KingdomFantastic bakery! Started using them a few years ago when my daughter moved to London for uni .. I send a box of postal brownies down to her and her housemates for her birthday , they all love them! Brownies are delicious , lovely packaging and the delivery by dpd is brilliant , considering her birthday is mid December I’ve never been let down by the bakery or delivery
United KingdomI bought this item as a gift, but it arrived in an outer box that was sticky and smudged, which was disappointing and unsuitable for gifting. I also paid for gift wrapping and a message card, but the card was missing. When I contacted the company, I received a very brief response saying that due to how busy they were, these things can happen, and I was refunded £1 for the missing card. There was no real acknowledgement of the poor presentation or the inconvenience caused. Overall, I was disappointed with both the product condition and the customer service, and I would not order from this company again.
