China Eastern

Robert Nagy

5.0

I traveled with them from London to South Korea with a transfer in Shanghai. The staff was very nice. I think the economy class seats are uncomfortable. Although it also depends on which plane you travel on. The economy ticket price included two 23kg checked bags, one 10kg hand luggage and a normal-sized backpack that could be taken on board. On the way back, there were some jerky British tourists on board.The return ticket was £380.

Retrog Rade

1.0

I cannot believe this Chinese international carrier cannot get a UK customer services number to work. If they can't get telephones to work, it makes me wonder how you can trust them to fly planes.

Genevieve

1.0

Despite having been issued an authorised and approved visa, they would not allow me to board. This forced me to miss my flight, hotels and then purchase new tickets. Despite contacting 3 departments, they refuse to even acknowledge this occurred. This shows a lack of accountability and a complete disregard for the customer.

JOHAN

1.0

!Awaken nightmare! BEWARE of ETA Requested before April 02 2025. On march 16, I tried to check in/drop off my baggages for KIX-PVG-GTW (Osaka to London via Shanghai). CEAIR refused to check in my PVG-GTW flight to london arriving on 17/03 cause I "don't have ETA". I spent literally ONE hour explaining to them that FRENCH people don't need ETA before april 02 (showed them official website of UK immigration and "Do I need a visa ?" on gov.co.uk. They refused and a woman started to be very rude with me (I was calm and very kind for all this time. Just very stressed). They told me that the computer did request an ETA even if they knew that I may not need it. The CEAIR agent tried to contact someone by phone that also knew nothing about ETA. As it was a "system" problem, I asked them to change my flight from PVG to France directly. It was their responsibility. Not mine. They refused as well. I was about to book another flight from Osaka to France with another company. Only 50 minutes before the flight they accepted at least to check my baggage to PVG (Shanghai). They didn't give any "fast pass lane" to reach the gate asap. I could board just on time. They made me sign a discharge paper written in chinese that declared they are not responsible (meaning I am responsible) if I don't have an ETA and that I can't fly from PVG to GTW. It was so mean to me. They knew about their responsibility but they forced me to take the entire responsibility. Employees told me that my website, despite the fact it was an official website couldn't change the "higher information about immigration that CEAIR has" (NOWAY... Like I am so stupid and I understand nothing about border rules... I know how to read. Thank you) At PVG, I had to get back my baggage (Hopefully I had a long layover). Then I went at the PVG drop off baggage counter. I explained the problem to the employee that confirmed right away, laughing, that I didn't need ETA for a flight arriving in London on march 17. I applied for ETA just before the Osaka flight departure cause I was scared that something would happen as well in PVG. I got it within few minutes. Obviously it was written "Your ETA application has been approved. Your ETA is valid from 2 APRIL 2025 to 2 APRIL 2027". Thank you CEAIR employees of OSAKA KIX airport for your "highest" bad services. A real nightmare. Even "a sorry" would be enough but any chance to get it for sure.