CB1 Medical

Frauds.Swine at the tobacco/vaping lobby trough.

I joined CB1 4 months ago my first appointment was great the doctors and staff all lovely, my follow up wasn’t as detailed but I got another appointment to try the oils v quickly. I order my meds last week Wednesday but unfortunately their app has been taken down, so now you need order via the website which is fine, However been left without meds for a week NOT because CB1 failed it was Royal Mail I’ve called them to conform this they didn’t scan any of the patients parcels hence why not delivered and cat get tracking. This really isn’t their fault the clinic doesn’t want a patient without their meds it’s not intentional with autism Yes can be very annoying but aim your complaints at Royal Mail not the poor staff. I’ve not had a reply to a few emails but to be expected when 100s of patents having this issue with Royal Mail. It’s certainly not ideal but not their fault I know they keep saying press 4 for the pharmacy but that no longer on The IVR so you can’t contact the chemist seems the staff havnt been updated on this hence people calling up constantly. They are a good genuine clinic yes its not perfect this situation but these things happen this evening had a text to say my meds will be delivered tomorrow Royal Mail had it since Friday. So cut them some slack a little bit no point shouting again yes can be annoying but they are on it trying to resolve this asap and I’m proof of that. My only other problem I had was with a borrocas strain called banana sherbet £9 a g amd it smelt off and wasn’t right couldn’t get anything off it which is v v rare I let the clinic know also so they can feed it back. So yes I would still rate this place but vape flower a lot for my conditions so it is expensive if you have a script like me but where you gonna get the same amount medical grade at that price as the black market is way more expensive than this plus you know what your getting. I intend to stay with the clinc nothing can be perfect all the time and I’m sure they will improve massively once the new system is running smoothly. Only dropped 2 stats because of Royal Mail btw not because of CB1 They offer us an affordable way to access medication we need not many other places are this cheap so if you go another clinic gp but be prepared to pay for every appointment you make & isn’t cheap at all CB1 give it us all for £50 a year they have now even dropped that so it’s free stop complaining folks understand where they are coming from they have dispatched your meds it’s the currier and Royal Mail again admit this so you can’t blame the clinic it’s not their fault Update I got my flower today not my edibles though called the clinic they said would refund and then can change for another product I have 10g flower left to but now every time I order it’s denied I’m not sure why I’m within my limits I’m guessing this could just be a fault of sorts as I had my follow up and that’s what was agreed upon I will call again tomorrow and find out what the issue is it maybe due to all delays and tech issues so I’m still not blaming the clinic as once this is all resolved I can see the reviews will just get better again it can’t be easy with the system switch and then total mail doing them dirty it’s still not really their fault. Will update again when I find out what’s up but they are still a decent clinic they just having a small blip with the systems Update as of 23rd December 2025 I have had no issue ordering my prescription at all if the website does fail they will happily sort it for you quickly since the Royal Mail mess up there has been no delays in deliveries no problems with orders yes lots out of stock but that’s not their fault either however this month instead of oil I’ll do edibles so there is always an option. I highly rate them yes the treatment is expensive for flower but it is everywhere for what CB1 charge you get a good deal they have now even axed £50 join fee so no fees and you get to speak to a clinician when you need to no problems on booking an appointment only in month 5 and had 3 appointments all been quite positive if your in the game for medical cannabis you can’t beat this clinic on price you just can’t and being on benefits nhs telling me u need it but have to pay yes kills my budget but means I sleep and have a lot less pain and PTSD So ignore all the bad reviews they are a good clinic and value for money

Update, ultimately, my order took 2 weeks of being lied to, to even be dispatched. Company continues to disappoint at every turn. Still waiting for a call back from a manager from a month ago and unable to place orders currently due to the cheap, broken new system. Update: I am still awaiting my order from 7 days ago. They finally sent it 5 days after they told me they had (After payment of course). Due to their use of the worst post service, it is now delayed in transit. Though I am grateful for getting MC, I find the anxiety of waiting 5 days or so for your order to even update once (Post payment) is unpleasant. Add to this that if there are any issues, they absolutely will not contact you, and if you contact them they say it will be with you tomorrow, it will not. The only thing I'd like from MC is somewhat prompt delivery, after 4 months of use I have had to 'get it locally' twice, due to week long waits.