Castle Water

We contacted the Castle Water team today to ensure that all the water services for the site had successfully switched to an alternative supplier, however we must take this opportunity to stress our request to switch "is no reflection on Castle Water", Castle Water have been great, the only reason for our switch was that we were using to many different water companies and we wished to reduce them to make it easier for us to manage, in addition we wanted to check that the latest payment had been received by Castle Water and to request a final invoice, we spoke with Thomas Mills who "as usual" was excellent, he fully understood our query and confirmed that a recent payment had been made but there was still an outstanding amount to be paid in order to have the account closed successfully, Thomas sent us the final invoice while on the call, overall a pleasant experience, Thomas was extremely helpful and even put me through to the Castle Water switch team while on the call so I could get conformation that the switch was successful. Mister Mills should be considered for a promotion, he's a cool Glaswegian fella with a cool accent

I contacted Castle Water and after waiting over 20 minutes I got Mr. Ferguson to answer. He was very helpful and professional I wish that the Company would have been as good as him ! I send letters in the past and never got a reply🙈

The Advisor, Chris Campbell was very helpful and resolved my issue.

Craig Dunbar is an asset to this company, what a gentleman, he went far beyond my expectations and delivered the result that looked very difficult 6 months ago when we first found about some underground leakage in our property. Thank you Craig, Castlewater and Affinity water for your amazing services.