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United KingdomI first had contact with Castle Water in March 2025. They had wrongly addressed a bill to my address with the wrong name. I am not a customer of Castle Water. It was finally sorted out, with many emails and phone calls. I had to send proof that I was a customer of another water company. Today 3 January 2026. I received another bill for a different company name at my address. A simple Google search solved the mistake. I'm not sure why a blind man living in a bungalow is getting water bills for a commercial business?
United KingdomHeather was very efficient in reversing my charges on an invoice .Many thanks
United KingdomQuery was dealt with swiftly by Leanne. Many thanks!
United KingdomHelpfull, Knoledgable and easy to deal with
