Candy Home

I purchased a Candy CNBQT3518E refrigerator in July 2025. Upon delivery, I noticed that essential parts required to secure the door were missing — simple plastic components with a clearly symbolic cost. Although this should have been an easy issue to resolve, six months have passed and the problem remains unresolved. During this time, incorrect parts have been sent on several occasions, without ever properly fixing the issue. I have never experienced such poor customer support. It is unacceptable that such a simple problem has dragged on for so long, clearly demonstrating a lack of organization and quality in the service provided.

EDIT: It took another 2 months but they did finally come to fix it on Dec 22nd. I would still avoid the company. Also caught up in this fire hazard recall SCAM. Can’t get a single update from customer service and left without a safe tumble dryer. Will be reporting them to the trading standards

Washing machine was faulty - called to book an engineer and ended up getting signed up to a service programe. Booked an appointment which I had to wait a week for - told them specifically when booking I could do any time of day except before 9am. Lo and behold, I get a message late Sunday afternoon confirming my appointment time between 7-9am Monday. By then their call centre is closed so I can't talk to anyone - try to reschedule on the AI WhatsApp chat, there aren't any other appointments so leave it as it is. On the day, the engineer hasn't shown up so I call up and am told 'the AI has cancelled the appointment'. Agent blames AI, says the computer schedules all the appointments and they can't guarantee any appointment time as they can be changed at any point based on new bookings, cancellations etc. - and the system says no more appointments this week. Literally 'computer says no'. So basically they get you to sign up and pay for the service, then essentially then just maybe show up in a couple of weeks time if the computer hopefully hasn't cancelled it in the meantime

Wish I could leave no stars. I brought a faulty appliance from them (tumble dryer) 18 months ago which has never worked. A year ago they confirmed mine was one of the faulty ones which was deemed to be a significant fire risk. A year later I still can’t use it, it’s not been fixed and I’ve asked for a replacement and they have said no. They are breaching my consumer rights so I am complaining to trading standards - I wouldn’t touch this company. Despite the appliance literally being a fire risk (they have written to me about 20 times telling me I must not use it) they won’t sort it out. Customer service is abysmal do not use this company - they rob your money and place your families safety at risk.