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GBGBThis is not a legitimate company. Looking into it further, it's a scam. Beware.
GBGBLike many other people these scammers are hassling me for supposedly unpaid Corporation Tax which was paid to HMRC in full in August also confirmed by HMRC and also stated BW Legal are not part of the debt collectors list. Disgraceful that this company owned by Sean Barton act in such a way. You should be ashamed.
CYCYI am having an impossible task trying to contact them. By phone, I am first told I'm the next client, then 15 mins later, I'm in 12th position. So I hang up, Trying to contact them by email is also proving difficult. I am trying to contact them over an unjust parking fine.
GBGBShockingly awful. I am a landlord and tried to set up a utilities account with BG to cover the three week void. The systems would not let me, so I used the chat bot. Not my fault that they got almost everything wrong. They did however have my contact details but failed to send me a bill when the new tenants took over. The bill for an empty property should have been about £15 but instead my former tenants got a really threatening letter from BW Legal demanding about ten times that amount. I phoned and explained that it seemed to be a BG admin error as I had given them my details, but they have now demanded date stamped photos of the meters. I would normally ask who has those, but actually I have independent dated inventory reports with meter photos. Unfortunately BWs systems only allowed me to upload one document, so I have done it twice. I am organised and plan to fight this, but the attitude, presumably encouraged by BG that the customer is guilty till proved innocent, must be very frightening for older people or those less able to fight. The whole process, starting with an aggressive legal letter rather than a bill, is inappropriate . Update: I sent the inventory clerk's meter readings to BW legal on 19 November. I got an automatic acknowledgement that day, but have heard nothing more, despite a commitment to have a response within 28 days. It is unacceptable for them to send nasty threatening letters to former tenants over an account that BG knew I had taken over, and for them to completely fail to respond when they get the details they ask for.
