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I recently had to call customer service regarding an issue with packs of 24 trays Simply gentle dog food. My concern was dealt with by Mari and it was dealt with very professionaly.
Our dog, Patti, loves Butcher’s dog food. Recently I had reason to contact the customer service department and communicated with Mari. The service I received was exceptional, which unfortunately is rare nowadays. The issue was resolved quickly, efficiently and to a level beyond what I was expecting. Well done Mari and the whole team.
In general I've been satisfied with the tripe mix but recently have noticed that the food is very sloppy with no firmness which is what it is usually like.
The best tinned dog food, my bedlington has a tin a day split with a couple of biscuits and shes thriving!