bsport

Adrian Iten

Switzerland

1.0

Very aggressive sales which keeps contacting us on different channels. I wouldn't give my attention nor my money to companies with this behavior.

Natasha

United Kingdom

5.0

Very impressed with the service, like having a virtual assistant. Quick responses, and check-in emails to see if we were getting on with the stages okay . The videos were extremely helpful. They were slow clear and easy to follow. When I cam across a blocker, Daoud was quick to come back with a work around.

Alex

United Kingdom

1.0

If you are considering transitioning your business to Bsport as a hosting platform, I strongly advise against it. The system is unnecessarily complex, making even the simplest tasks time-consuming and difficult to complete. In addition, their customer support is extremely poor. It is nearly impossible to speak with a real person, and responses are predominantly automated, offering little meaningful assistance. When a human response is finally provided, the average wait time is over an hour, which is absolutely unacceptable for any business service. This support is not by phone but online only, meaning communication lacks clarity and efficiency, especially when urgent issues arise. In situations where immediate help is required, there is no reliable way to speak to an actual representative, causing avoidable stress and disruption to business operations. Furthermore, the pricing structure becomes increasingly costly as your business grows, with higher earnings resulting in higher percentage fees. Overall, both my clients and I have had a highly negative experience with the platform. I strongly recommend avoiding Bsport, as it is likely to lead to considerable frustration, wasted time, and regret. Sadly for me I am tied in to a contract so stuck in this position of frustration daily until I am eligible to leave without a fee

Artem Petrukhin

Spain

1.0

I strongly advise any studio owner against signing with bsport. My experience reveals a business model built on trapping clients in contracts rather than providing a working product. 1. The Contract Manipulation (The Trap) During negotiations in June, we explicitly told our sales manager (sales representative “Geo**a”) that we are a seasonal business and would only begin testing the system in the off-season (August). To close the deal, they told us: "No problem, sign now in June, and you won't pay for 3 months." It sounded like a good deal. Here is the catch: The contract has a strict 2-month cancellation policy. By the time we actually started using the software in August (as explicitly discussed with the manager), our legal right to cancel had already expired. They knew our timeline perfectly well but engineered the contract dates so we would be locked in before we even really opened the program. 2. Technical Failures When we opened for the new season in September, the system proved to be completely unstable: • Critical bugs preventing daily operations. • Severe lags and delays during class bookings. • Activities and classes failing to appear on the schedule. • In the very first week, I was already emailing 3 different support managers to fix basic issues. 3. Unethical Business Practices After 3 weeks of testing, we realized the software was unfit for purpose. We offered a fair compromise: we would pay the penalty for the setup/onboarding work their team did, and terminate the contract. They refused. They are now demanding payment for the FULL REMAINING YEAR. The Verdict: I consider this a scam because the manager knew our studio's specific seasonal needs from the very start (June). She pushed us to sign, claiming everything works perfectly. Now that the "trap" has snapped shut and the testing period revealed a broken product, they simply shrug and say: "We understand your situation, but you must pay for the year." Do not trust their sales pitch. Read the fine print. Avoid bsport.