Breyer makes the world's most realistic and authentic model horses and accessories for play, collecting, customizing and showing.
United Stateshorrible customer support. they have some fine products but they do not seem to take care of customers values.
United StatesI have ordered 3 other times directly from Breyer with no problems, but back in the beginning of February 1 item from my order was missing. I contacted customer service and almost a month later, had heard nothing back so I contacted them again at the end of the month directly from my order page and at least got notified that I had opened a ticket with customer service. I never received any kind of response from them, then almost 3 months later I got a shipping notification for the missing item so though they never responded I did eventually receive the missing item. For now, as my other orders have all been perfect, I will continue to buy store exclusives from them, but in the future I will probably get the others elsewhere unless they improve their customer service.
United KingdomThe official website has all but become a scam. I love Breyer horses and the models themselves but Breyer have stolen from us for the last time. For 2024/2025 I am but 1 of 50+ individuals who all had our purchases lost/incorrectly sent and Breyer has not responded to a single one of us and I’m livid. I bought a limited Breyer Grab Bag #5 as a treat to myself and shelled out $300 ON SALE. I received only ONE Breyer, one I’d bought separately worth around $40 and yet I still had pay the full $300 + £50 in customs and £45 in postage and shipping. After MONTHS of trying to contact everyone I can think of my claim to get my money back was dismissed. I’m out $300 and I just have to accept it. Breyer has done this to so many customers that I’d run out of room quote their complains as well as my own. Don’t buy from this company online, the models are fine but the company? Beyond unacceptable now and it’s a terrible shame.
United StatesHorrible customer service they do not respond to emails. They are extremely rude on the phone. I have never gotten all of my order or a refund. I love the horses but I will never buy from them directly again
