Home gyms for every space and every budget.
Earth shattering with great customer service
The dumbbells and storage rack arrived on time and with no damage. The packing job was superb. There was a minor issue--a missing plastic cap--but the folks at Better Body were quick and courteous in sending the missing item. I was highly impressed by the quality of the product and the customer service.
Better Body's equipment and customer service are the best. I ordered a few of their products and will order more. The Better Body E-Z Curl Bar was not stocked due to popular demand and I waited patiently. The staff members reached out to me and assured me that the product was on its way. I received my item at the time stated. I highly recommend this company for its quality products and excellent customer service.
We ordered 5-75 dumbbells with two racks and a premium bench. We received 55-75, the bench, one rack and a sealed wooden shipping crate labeled "5-50+rack". First, their advertised shipping timeframes are completely inaccurate, expect a number of weeks to wait for your order. It would be *kinda* funny if it weren't a $2400+ ordeal, including $400+ in shipping. That the logistics company then couldn't even get it to our house because they sent the wrong size truck. (Hydrow had no issues the day before!) We had to drive down to meet them and have them transfer it all into our F150 with a pallet jack. We got the first half of the order off the truck, opened the crate assuming we couldn't lift it loaded, and pop the top off, completely empty. You call their customer service number and they simply say "we'll get back to you." Are you kidding me??? Did we get scammed?? How did they not realize the crate was empty!!? ------ Update 1/14/2024 ------- Better Body got back to us the same day and shipped the missing pieces, they were again unable to reach our property through their logistics contractor, and we had to meet them ~25 minutes away and transfer the weights to our vehicle, hence the 4 stars. The equipment is of high quality, seems to be well made.
