Bench does your small business books for you. We'll connect you with one of our in-house bookkeepers. Then, they'll prepare your monthly and year-end financials—so you don't have to. Sign up for a trial, and get 1 month of bookkeeping done risk-free.
This is literlly the worst business decision I have ever made. I signed a contract and paid 8500.00 for historical bookeeping and then they went bankrupt and the new company has not provided a good service at all. I have never seen anything so difficult and in the end I think I will have to start all over. Please do not use this company for your book keeping I have literlly put more than 100 hours in to trying to help them mess it up more. Combined with the $8500.00. I am more stressed than I have ever been with any accounting or bookkeeping services.
It is April 2025 and they STILL have not caught up on my 2023 books, even though I pay them on time every month.
I pre-paid Bench for two full years of tax services. Everything was fine until the company was acquired and suddenly, they refused to honor the agreement I had already paid for in full. They told me I’d have to eat the loss — no refund, no credit, nothing. On top of that, they quoted me nearly double the price I was originally paying just to continue service. It’s beyond frustrating and feels like a complete bait-and-switch. I had trusted this company with my financials and was left feeling cheated and unsupported. If you’re considering Bench, do yourself a favor and avoid them at all costs. There are other bookkeeping services out there that value integrity and treat their clients with respect.
Please do not use Bench.co anymore. I had them for I think 7 years and two different accounts. They were great until 2024. In 2024 I went through 5 bookkeepers and they weee consistently 4 months behind on my books and communication went to over week for a response. Then 2 days after Christmas they said they were closing doors, left us hanging for a week, then said finally said just kidding, we were acquired by Employer.com and service will continue as normal. They matched me with a new bookkeeper again. Started working on my books (which they still hadn’t completed September) in Jan and then went crickets for 3 weeks and closed my ability to message them. I had to book a new client call to speak with anyone. The person said Bench filed for bankruptcy and Employer.com was not legally obligated to honor my contract from 2024. But they said they would finish my books if I paid them a one time fee of $1000 per business or renewed each business for another year each for $3800 each. So they could honor my contract but chose not to unless I gave them more money. Forget legal obligation, what about moral obligation? They said sorry there’s nothing we can do unless you pay us. So I lost $2600 dollars (other small business owners lost much more!!) and had to scramble to get a years worth of books done in a few months and at an expedited price. Please DO NOT hire Bench.co or Employer.com in any capacity. They have no morals and offer crappy service.
