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United KingdomMade 2 separate orders on 10/12 for Xmas as we are having a party. Checked tracking and they sat in DPD for a week, then were returned to Beerwulf. Sent several emails without reply. Guess I will have to go to Aldi. So my advice is if you want the product go and buy it from the shop! Keep an eye on eBay my beerwulf machine will be go on sale.
United Kingdom2l Subs were supposed to be available until 31st December 2025. None available on site today. Not really surprising from company that does not care about loyal customers.Heineken own Beerwulf suggest Sub owners remember this next time they are ordering in a pub.
United KingdomI have been a loyal Beerwulf customer for over 5 years. Recently, they announced they are discontinuing the 2L kegs effectively rendering my 'The SUB' machine useless. While products do reach the end of their life, the way Beerwulf has handled this is insulting. Forced Obsolescence: My machine works perfectly, but they have unilaterally decided to stop selling the only consumables that make it work. Fake 'Offers': When I asked for a solution, customer service offered me a discount on their new machine (The Blade). However, this 'offer' was just the standard sale price currently available to the general public on their website. It was not a loyalty offer; it was a generic upsell. Ghosting: When I pointed this out and asked for a genuine loyalty discount to replace the hardware they are making obsolete, they simply stopped replying. Warning to new buyers: Be careful investing in Beerwulf hardware (like The Blade). If they decide to drop support for it in a few years, you will be left with expensive electronic waste and a customer service team that tries to sell you the next model at full price.
United KingdomAbsolutely awful customer service. Bought a beer keg for my husbands 50th birthday for £149. They have now discontinued the 2L subs for them and you can't buy them anywhere else. The item is now useless! Contacted customer service who said they can't do anything. Didn't even offer me a discount on a new Keg...nothing. Avoid them.
