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I have placed my order and its been 18 days since they have not shipped my items yet i want to make a return request which is not also possible please ship my order or less refund

Unfortunately I made and order. After 2 weeks I contacted them through instagram and they reassured me that I will receive my order after 10 days. I waited 2 more weeks, and after contacting them multiple times they said they will cancel my order because they do not have the stock! after putting comments on their page multiple customers contacted me to tell same thing happened to them.
Super professionnel
It’s a wonderful