ONLINE STORES

Ordered worktops during one of the flash sales so saved 25%. Was the cheapest I could find anywhere online. I made the order late in the evening but the next day I received a call from Jules asking when I would like the worktops to be delivered. She was very helpful and we arranged to have them delivered the following week giving my builder time to finish building the units before the worktops arrived. I received an email and text message the day before delivery with a 2 hour time slot. Then on the day of delivery the driver called when he was one hour away. When they arrived the delivery drivers helped to carry the worktops around the side of my house and into the kitchen from the back entrance. This was super helpful! All in all the service has been fantastic from start to finish. Would 100% recommend! 10/10!

Fantastic communication from Jules. I had a sticky start with my order but this was resolved instantly . Jules stayed in touch and went the extra mile to ensure my item was sourced from another manufacturer and delivered from a local provider to keep delivery costs down. Thanks Jules

Customer service informed me of the manufacturer delay to my Minerva worktop within a couple of days and offered me the option of cancelling the order. I decided to wait the couple of months and they kept in touch with progress. Jules, in particular, was amazing when I needed a rushed replacement worktop and supported me through the process. Can't fault the CS team and Online Stores.

My order was made to order and delivered direct from the manufacturer. BBK direct's communication was great, they asked when I wanted the order delivered and advised the manufacturer. When the manufacturer couldn't meet the original delivery date Jules from BBK Direct chased them up, agreed a new date then followed up to ensure the delivery date would be met. She kept me informed throughout. The service was 5 star, as was the product.