"Bax Music (bax-shop.nl) is de grootste muziekwinkel van de Benelux, met ruim 46.000 producten op voorraad. Voor 23:00 besteld? Morgen bezorgd! Assortiment Meer dan 1.200 merken en een magazijn van 21.000 m2, vol met DJ- en studio-gear, hoofdtelefoons, speakers en verlichting. En natuurlijk enorm veel akoestische en elektronische muziekinstrumenten. Bax Music heeft alles voor de muzikant, van beginner tot professional. Bestellen Bax Music, voorheen Bax-shop, maakt bestellen simpel en zorgeloos. Zo is verzending gratis vanaf € 75. Bovendien krijg je standaard 3 jaar garantie en heb je een zichttermijn van 30 dagen. Retourneren is gratis. Betalen Betalen doe je op je eigen manier. Bijvoorbeeld met iDEAL, creditcard of PayPal. Helpdesk & winkels Dankzij de heldere productpagina's op Bax-shop.nl vind je als muziekliefhebber snel het product dat je zoekt. Toch nog vragen? Bax Music is 6 dagen per week bereikbaar. Of kom naar een van onze muziekwinkels in Antwerpen, Goes, Amsterdam, Rotterdam, Brugge of Apeldoorn. Bezoek Bax Music op bax-shop.com. 445 specialisten staan voor je klaar. We support your stage! PS. Werken bij Bax Music? Bekijk dan alle vacatures van Bax Music!"See more
Quick summary: order on Feb 14th 2025, delivery on Feb 17th, return on Feb 21st, delivery confirmed on Feb 24th, BAX confirmed reception on March 3rd and promised a refund according to the returns PDF brochure, within 10 days. No refund, no update, contact with BAX, claiming a technical issue and to date (27/03) no refund. I finally suggested sending back the product, but that appears not to be an option. Moving on with ECC complaint and legal actions tomorrow. I'll update when things clear up. Update: 31/03, no further replies, website says it's impossible to order at the moment, BAX is in the news for financial distress. I have a few open cases with ECC-BE and the Belgian Police. Trying to get either my money or the goods back (since I'm still the owner) before bankruptcy proper (matter of days probably). They knew this as coming but took their customers money anyway.
I’ve had nothing but bad experiences with Bax Music, and this isn’t even my first time dealing with their nonsense. They hooked me back in with a false advertisement claiming an item would arrive in 4 days. After waiting 10 days and getting nowhere with their basically nonexistent customer service, I got an email saying it’d take 4 more weeks. Ridiculous! I tried for days to get help, but it’s like they don’t even care. On top of that, when I asked for my money back because I needed to buy the equipment from another store, they told me I’d have to wait at least 7 more days for a refund. The staff were rude and totally unhelpful. I’m done with them and will never buy from Bax again. Save yourself the headache—go to Thomann or Muziker instead. Just avoid Bax at all costs!
Pricing changes from day to day so be careful! Rrp prices are inflated to make sale price seem better. Purchased an electric kit only to be emailed two days later saying the sale price was a mistake and that they had canceled my order. Avoid
Good contact, quick delivery.
