BAUHAUS Norge

Not competent customer service. Product I bought clearly was a floor model / display modell / "utstillingsmodell" wrapped back into the box. I documented everything with photos and got into this long dialog with email. I came into the store. But when I arrived with the full set as purchased I am rejected with that the people working there cannot take a simple decision there and then, unless a more leader customer service worker is on job. Which he/she was not at first visit. I have now visited 3 times and the correct person has not been at work, when I visited. Even with a written decision by email the staff does not have the authority inhouse the Stavanger store to make a small decision on there own. I understand that they value doing a customer service decision without them sitting left with the short end of the stick, by making wrongful replacement the customer wasn't rightful to. Absolutely not acceptable, to not have a person at the site at any time, having the power, or a person they could phone for clarification. I don't think the owner/management are aware of the issue with this poorly ran Bauhaus department, and how bad impression this gives. I have bought for several tens of thousands there, and it's in my shopping log. And I have been honest through out the process every step. It took some months to be REJECTED in the end. Rejected by Bessime. This was because I was traveling myself so it took a while to make all tree physical store visits. In my travel process I couldn't answer if they or me had the product, and I was uncertain. I corrected that I had the product when I was back home, being open and honest. It makes things more difficult every time you communicate, when there is an extremely long email chain of dialogue as well. I have seldomly experienced a customer service this bad to deal with. Product line is good, staff guiding you in store is good, but the customer service is useless

The quality of the products is simply shameful. I made the mistake of buying bathroom furniture from Bauhaus and regret it. The products are of very poor quality. Besides, I ordered a mirror and it was broken. I discussed with customer service and they said I cannot return the product because I opened the box.

This was the worst experience of my top worst. This place is awful! Do not shop there, no one will help you and if you bring stuff home from there chances are high that parts are missing! Spent an entire Saturday on one elfa shelf, parts were wrong, sizes wrong, had 9 pieces when needed 10 in a closed box. Never returning there again, not like American Home Depot at all, no customer service at all!! Go to ikea instead

It's the best experience i've had. I had a warranty case. Everything was resolved very kindly and punctually. Highest recommendations.