Art & Craft

Bough a vacuum robot (Dreame X50) on the 28th of November. Gave them some slack because of Black Friday but did not receive any update since. Contacted support via a webform as their callcenter is only available between 08:00 - 14:00. Got a reply that their shipping center would be contacted and they would get right back to me. Now 24 hours later there is still no communication about my order. I will have to cancel my order because if have absolutely zero trust this organization will help me if something happens to the vacuum robot within the first year. Update 08/12: Received a reply that the product was sold to multiple persons and there is not enough stock. Seems like a faulty webshop or just a method to sell more than you have in stock. I will never be buying here again.

I have ordered a panasonic Z95B a week ago but still did not receive it. First delivery went wrong apparently so i got a second appointment scheduled but also did not arrive. Contacted the customer service via a form and still did not get any answer. Where is my order? Anyone out there??? The worst experience ever!!!!

I bought the new Panasonic Z95B for a really nice price. Don't get me wrong it was still alot of money, so I visited the trustpilot website. Art & Craft got a 4,2 but I decided to check the one star reviews. There I saw complaints about absence of track and trace. But that was not the case for me, everything went smooth. They arived right in the middle of the 2 hour delivery window. Long story short it went smooth

Orders was about to deliver 3 days back. Did not receive it yet. No response for the mail sent. Worst service. Never order from this website.