Arc’teryx Equipment

customer

1.0

My son purchased a shell ski jacket ($900), after one season the gortex repellent failed and the jacket absorbs water. We shipped it back and they declined the claim, said they would clean it as it had a couple stains, we received it back, still stained. Never purchase from the again!

PETER STUKALO

2.0

Zip busted already after only 3 months. Not worth the price even in a sale.

Janine Bozanin

1.0

Worst experience. Do not buy these coats! I had mine 2 weeks, spent a fortune and sat down at a soccer practice and got a one inch tear. I was told to drive downtown an hour to drop it off and then they called me to tell me weeks later to say they won’t be fixing it but would send a patch. The patch doesn’t even match the colour or fabric. I will never buy from this store ever again! Their jacket fabric is not designed for busy Mom’s or active people. Rip off!!!!

Bruce Richardson

1.0

I have had 3 Arc’teryx jackets including the Beta. They are always so expensive and only the yellow ones go on sale. My zipper came apart on my Beta so I visited one store and they told me it would be 3-4 weeks but get this I had to take it to one of their other stores. I arrived at this other store and they had a zipper repair facility, but they still said that it would be 3 to 4 week. Then they said it was my fault that I hadn’t been cleaning the jacket properly and that’s why the zipper wasn’t working. Poor service considering the price of the jacket. I decided to buy a rain jacket made by Woods under $100 , it looks better, has the Velcro cuffs and very comfortable. I will never buy Arc’teryx again very overpriced for just average equipment and then poor service. Their time is coming that people are fed up with being ripped off