Your access to justice. ARAG Law protects individuals and businesses from the impact of legal disputes through affordable and high-quality access to justice.
GBGBWorst law firm I have ever dealt with. Communication was extremely poor throughout and I constantly had to chase for updates, with little to no response.Despite my claim being accepted, I ended up handling the entire process myself — including the court proceedings and repossession of my property — while dealing with a non-paying tenant. I even paid the court fees personally because of the delays and lack of action.I informed them that I had filed the court order myself and still received no response. My case handlers phone was always off. The whole process felt incredibly slow and frustrating at a time when urgent action was needed.The only reason I used them was because I was referred through Direct Line legal expenses insurance. Based on my experience, I would strongly avoid.
GBGBJust to make viewers aware that many of the one star reviews for ARAG.co.uk seem to be found on the ARAG.com page of Trustpilot. This page does not give a true review of percentages of one star reviews.
GBGBAbsolutely terrible experience with ARAG Rent Guarantee.The entire process feels designed to delay, frustrate, and avoid paying legitimate claims rather than support landlords when things genuinely go wrong.My tenant was arrested and removed by the police, who also forced entry and damaged the front door during the incident. Despite providing police references and all requested information, the handling of the matter has been extremely poor.The Rent Guarantee cover through ARAG has been hugely disappointing. I have now gone almost two months without rent while still paying the mortgage and ongoing property costs entirely from my own pocket.Communication is dreadful. Emails receive nothing but automated acknowledgements claiming someone will respond within 5 working days — which often never happens.The phone lines are an absolute farce. You sit waiting for 30 minutes or more listening to repeated messages saying “you are at the front of the queue and your call will be answered shortly.” Then when someone finally answers, they are not even from the claims department and cannot provide any meaningful update. It is a complete waste of time and incredibly frustrating.The claims handlers appear poorly coordinated, responses are inconsistent, and there is no sense of urgency, ownership, or accountability. As a customer who has paid premiums in good faith, it is extremely frustrating and frankly insulting to be treated this way when you actually need support.There has been no fault on my part as a landlord, yet I am the one left financially struggling while ARAG continuously delays matters and appears more focused on obstacles and process than resolving legitimate claims fairly.ARAG seriously need to review how they handle landlord claims and start acting in good faith towards customers rather than treating every claim as something to avoid paying.I would strongly caution landlords before relying on these products.
Arag law were recruited by simply business who are a liability insurance company, to provide assistance with pursuing some non paying customers for services provided in construction. Covered by a £100,000 Legal expenses sum on my cover. The claims had previously been deemed valid by a collections agency and Arag law. But suddenly the claims were discontinued due having been deemed as low expectations of a positive result. It is the second part of a problem I have suffered where hard working people are required by law to have insurances that fail to operate in compliance with law?!.. it’s ridiculous. Simply business and Arag law will not provide cover they’ll just take your premium each month. And for reference. Check my work online Inobuild Ltd
