AEG

This company appears to be a shadow of what it used to be. We've always had AEG appliances and they've served us well so we thought we would remain loyal to brand. Honestly 3 months of headache later, I am tired of giving them opportunities to redeem themselves. Two washing machines have been sent out to us and both of them have been sent damaged from AEG. Our first one arrived with a caved in case and within 2 months started to make a loud banging noise. Their engineer stated in was not repairable. As for its replacement, well the delivery company told us that it is damaged and can't be delivered.Quality control and auditing appears to be non existent with AEG. How they let damaged goods leave their warehouse is beyond me.I honestly cannot recommend them at all and will be taking my loyalty elsewhere. Maybe Haier or Hisense.

We're customers of the the AEG repair service for an out-of-warranty fault washing machine. Unfortunately this service has been appalling: Despite providing information to them using the Electrolux online portal, the first engineer turned up with no replacement parts, for what he said was a common issue. Drum needed replacing and we had to wait 2 weeks before they could return. The 2nd engineer turned up with a damaged replacement part... another two weeks goes by. Third visit, he replaced the drum but it didn't fix the issue. Another week goes by...4th visit lasted all of 20 minutes where the outcome was needing to order a different replacement part. The next visit is in 10 days time!! That'll be 5 visits, and NINE WEEKS since I first contacted AEG about the issue. Nine weeks without a washing machine.

Having regestered a product the user manual was not available to download as it should have been. You cannot access the manual unless the product is regestered. Tried phoning customer service ,told there was a one minute wait,waited 10 minutes and then tried the (non human) message service. Requested the manual 5 times ,each time to be met with the response," can I help you with anything else !!Typed the word complaint into the next message and got a response from a human who after two attempts managed to send me the manual.Rather than waste half an hour communicating with moronic robots AEG need to get human beings to deal with customers.

Janine in Capetown was very helpful - I provided some misleading information which she untangled to record a service call. She was patient, professional, helpful and delightful to deal with. The actual washing machine defect did not affect functionality. We were offered a perfectly acceptable slot with the opportunity to accept a cancellation slot, which we declined.